แนวคิดการพัฒนาหลักสูตรรายวิชา
Developing a course curriculum for English for Communication in the Hotel Front Office requires a structured approach to ensure that students are equipped with the language skills, cultural awareness, and practical knowledge necessary to work in the hospitality industry.
จุดประสงค์รายวิชา
1. Communicate effectively in basic English in the hotel front office environment.
2. Use appropriate vocabulary and phrases for common front office tasks.
3. Handle common guest requests, inquiries, and complaints in English.
4. Apply proper etiquette and professional language when interacting with guests.
สมรรถนะรายวิชา
1. Recognize and apply key vocabulary related to hotel front office operations, such as check-in, check-out, reservations, and customer service terms.
2. Engage in polite, professional conversations with guests, addressing their needs, answering questions, providing information, and handling complaints.
3. Conduct essential front office tasks such as greeting guests, processing reservations, checking in and checking out guests, and answering telephone inquiries in English.
4. Respond to common guest questions, requests, and complaints clearly and courteously, using appropriate English phrases and expressions.
5. Demonstrate a strong understanding of formal and informal language, using polite expressions and professional etiquette in all front office interactions.
6. Interact with guests from diverse cultural backgrounds, adapting language and behavior to meet different cultural expectations.
7. Apply communication techniques that reflect high standards of hospitality, ensuring guest satisfaction and positive experiences during their stay.
8. Communicate effectively with colleagues in other hotel departments to ensure smooth hotel operations and address guest needs promptly.
9. Write simple reports, emails, and messages related to front office operations, including guest requests, complaints, and internal communications.
คำอธิบายรายวิชา
This course is designed to introduce students to the fundamentals of English communication in the hotel front office, focusing on practical language skills and industry-specific terminology. It equips students with the ability to communicate effectively with guests and colleagues in a professional and polite manner. Through role-playing, scenario-based learning, and real-life simulations, students will learn how to handle key front office tasks such as check-in, check-out, handling reservations, and managing guest requests and complaints.
The course covers essential vocabulary, grammar, and communication techniques tailored to the hotel industry, helping students develop confidence in their English-speaking abilities. In addition, students will gain an understanding of cross-cultural communication, customer service excellence, and the importance of professionalism in the front office environment. By the end of the course, students will be able to perform basic front office duties in English, providing high-quality service to hotel guests.